Support

Implementation and Start-up

The MSHA Training Tracker is an easy downloadable program. The MSHA Training Tracker Group can assist you in implementing your software program. Simply contact us and we can discuss your needs.
Support Hours: Monday-Friday 8:00 AM–9:00 PM CT
Toll Free: 1.800.993.9690


Priority/Emergency Phone Support

Rate: $140/hour-minimum 1 hour
Response Time: 1 hour callback from initial email request within support hours

On-Site Support

Rate: $160/hour + Travel + Expenses Standard Email Support
Rate: $100/hour- minimum 1 hour
Response Time: 24 hours from initial email request within support hours


Data Conversion

Converting your data is available at an extra charge. We can convert most programs (spreadsheets etc.) This will save you data input time.


FAQ

Implementation and Operation of MSHA Training Tracker is straightforward. Before initiating a support ticket you might browse our FAQ section.